Support

Contact SwitchEffect

Email support@switcheffect.app for help. Include your device model, OS version, app version, what you were trying to do, and any error message. Please do not send passwords, access tokens, or private production content unless we specifically ask for it.

Support is monitored during U.S. business days, Monday through Friday, Pacific Time, excluding U.S. federal holidays. We aim to provide an initial response within seven business days.

Guides

• SwitchEffect Camera — camera and screen sources, device requirements, and local connection basics.
• Zoom integration — Public Beta Coming Soon; not included in version 1.
• Performance and cooling — use System Health, manage active sources, reduce thermal pressure, and check output delivery.

First things to check

• Update SwitchEffect and your device to supported versions.
• Confirm the required camera, microphone, screen, Photos, or local-network permissions are enabled for the feature you are using.
• For SwitchEffect Camera, check that both devices can reach each other on the same local network and approve the connection on the sending device.

Purchases and subscriptions

See Pricing for SwitchEffect's free use and paid options. SwitchEffect purchases are handled by Apple. You can manage or cancel subscriptions in your Apple Account settings. For billing or refund requests, use Apple's Report a Problem site. SwitchEffect Camera is free.

Privacy and legal

See the Privacy Policy for data handling and deletion, and the Terms of Use for product terms. Send privacy requests to support@switcheffect.app.